Robert B. Miller,Stephen E. Heiman,Tad Tuleja: The New Successful Large Account Management: How to Hold Onto Your Most Important Customers and Turn Them into Long Term Assets

The New Successful Large Account Management: How to Hold Onto Your Most Important Customers and Turn Them into Long Term Assets


Description

Whatever your company's sales revenue, chances are that at least half of it comes from a few crucial accounts. So what does it take to keep them going strong? "The New Successful Large Account Management" shows you how to protect those crucial accounts that you can't afford to lose. This hard-hitting, no-nonsense book describes a unique process that will help to improve your most important business relationships and is crammed with current examples of real success stories and proven strategies to keep your customers coming back. By following the clearly defined and dynamic approach to the account planning process, you will learn how to devise a strategic action plan for managing your key accounts; manage them effectively and profitably; build long-term relationships with clients; improve competitive positions in important accounts; and, move your relationship up the buy-sell hierarchy.

The recipient of extraordinary acclaim from critics and the bookselling community, Tan Twan Eng's debut novel casts a powerful spell and has garnered comparisons to celebrated wartime storytellers Somerset Maugham and Graham Greene. Set during the tumult of World War II, on the lush Malayan island of Penang, "The Gift of Rain" tells a riveting and poignant tale about a young man caught in the tangle of wartime loyalties and deceits.In 1939, sixteen-year-old Philip Hutton-the half-Chinese, half-English youngest child of the head of one of Penang's great trading families-feels alienated from both the Chinese and British communities. He at last discovers a sense of belonging in his unexpected friendship with Hayato Endo, a Japanese diplomat. Philip proudly shows his new friend around his adored island, and in return Endo teaches him about Japanese language and culture and trains him in the art and discipline of aikido. But such knowledge comes at a terrible price. When the Japanese savagely invade Malaya, Philip realizes that his mentor and sensei-to whom he owes absolute loyalty-is a Japanese spy. Young Philip has been Sizzle download ebook an unwitting traitor, and must now work in secret to save as many lives as possible, even as his own family is brought to its knees.


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Author: Robert B. Miller,Stephen E. Heiman,Tad Tuleja
Number of Pages: 192 pages
Published Date: 03 Jun 2011
Publisher: Kogan Page Ltd
Publication Country: London, United Kingdom
Language: English
ISBN: 9780749462901
Download Link: Click Here
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